Measure and photos

Determine where you want the center of your posts. Measure from center to center in width and depth. Our pricing tool is based on standard sizes, mostly in two foot increments. If you want a 9x13, you can get that, but you end up paying for a 10x14. Consider height and sight lines. Remember, short pavilions give more shade directly under the pergola. Consider the time of day you will use your pavilion and the angle of the sun at that time. We may be of more design assistance if you take a few photos of your site and send them to us.

Go online

We have an online pricing tool you can use to configure your pavilion. When you are using the pricing tool, you will need to select your options such as: The width and depth, stain color and if you want a cupola.

The pricing tool will give you a price for the pergola, your electrical options and even a trucking quote. It’s easy to modify your pavilion until it is exactly what you desire. You can feel comfortable using this no dicker, always accurate pricing tool. We do reserve the right to adjust prices due to lumber costs without notice.

If the pavilion you desire cannot be built using our system, please enter the pavilion as close as possible then describe what you would like done differently in the notes section. You can also call our sales team during business hours (EST) at 800 344-5103 x 1 and they will do all of this for you.

When you are pleased with your pavilion and are ready to talk to one of our designers, click the “Submit information” button. Your data gets sent to us.

On our side

We review your pavilion choices and call you to answer any questions you might have. We suggest making changes that would either make your pavilion more useful or more beautiful, but we also look for ways to reduce the lead time and your cost.

Deposit then Drawings

When all of your concerns have been addressed and pricing established, a deposit gets the wheels rolling. Along the way you can request an elevation drawing of the front, back, or either side so you can see what pergola will look like. Based on this visual, you may request changes. We adjust your file and explain any changes in price. We also create another visual for your approval. When you are happy with the drawings you confirm every detail and we begin production.

Scheduling & Logistics

During production you may get a call or email from the production team asking about your ceiling fan height or what color light switches you want. When the pergola kit is complete, we require final payment before shipping. If you are within 300 miles, we offer you our in-house, white glove delivery service.

If you are more than 300 miles from our factory, we use Yellow Freight as our over the road trucking company. In case of a freight company delivery, you will be responsible for physically removing the pergola or pavilion from the truck. Unless you have a forklift, this requires entering the truck, unpacking the structure and physically unloading it from the truck, member by member. You are also required to remove all the pallets and packaging from the truck. A freight forwarding service could be hired to preform this service for you, but that expense is typically $700 or more.

Installation

Customers who live within 100 miles of 06457 can choose our installation service. Baldwin Pergolas are designed to be very easy to put together, but there are still difficult aspects such as using a level to determine the lengths of the posts, cutting the posts to length, drilling the concrete and anchoring the mounting brackets. If this sounds like more then you want to do, we may be able to suggest experienced pergola installers in your area.